Worry-Free Booking Promise
Cancellation Policy
If you cancel within 24hrs of booking you will receive a full refund (This does not apply to bookings made under 30 days in advance).
30 days or more before check-in - Full Refund
14-30 days receive a 50% Refund
Less than 14 days - No Refund
* Please read the full Rental Agreement for all details and exceptions and we always encourage the purchase of travel insurance for all of your vacations.
Pay with Confidence
We want you to feel comfortable and safe with our secure payment methods. Whether you're booking via mobile or through the website, your transactions are always safe. We gladly accept the following online payment methods:
*If you aren't comfortable using these online providers, feel free to contact us for offline solutions.
Professional Housekeepers
We employ only the best housekeepers in the business to ensure each of our guests has a great stay and a well-kept clean accommodation. After each guest, our staff washes all bedding in hot sanitizing water at an off-site location. They thoroughly clean the house, top to bottom including sweeping, mopping, and vacuuming. The staff uses disinfecting wipes on high-touch areas like doorknobs and remote controls. They then restock the house with fresh linens, towels, and amenities. After the housekeepers leave, we double-check them with another group of quality control inspectors because even the best can make mistakes. We pride ourselves in our cleanliness and we let our guests speak for themselves.
Self-Service
Although we love meeting our guests, we know that you just want to be on vacation. We are only a phone call or text away however, we offer remote check-in at Catchin' Paradise. The day before you arrive, we will send you your own secure door code that allows you and your group entry into the property. Technology sometimes fails so we have two lockboxes with keys just in case!